A customer has 10 business days to cancel the unsolicited sales agreement – for any reason – without penalty. This is known as the ‘cooling off period’.
uThe cooling off period is calculated from the beginning of the first business day after the day on which the customer signed the agreement.
Did you know the cooling off period is extended to 3 months when:
The cooling off period can be extended to six months if:
As a salesperson you must:
Customers have extended cooling-off periods if we don’t follow the correct process
A customer may terminate an agreement up to three months after it is made if the salesperson telephoned or visited the customer outside of the permitted selling hours, did not disclose the purpose of the call or visit or did not identify him/herself.