Calling times

Telemarketers and researchers are only able to call during the times set out below, unless the consumer has provided explicit consent to being called at that time.

Type of Call  




National public holidays 

Telemarketing calls

9:00am – 8:00pm  

9:00am – 5:00pm

No calls allowed

No calls allowed

Terminating a call

  You must terminate a call immediately if:

  • you are asked for the call to be terminated or the consumer otherwise indicates that they do not wish to continue the call
  • you are made aware that the person you are calling is not at their usual residential address, the time at the person’s current location is outside of the permitted calling times, and the called person does not specifically state that they would like the call to be continued.