Calling times
Telemarketers and researchers are only able to call during the times set out below, unless the consumer has provided explicit consent to being called at that time.
|
Type of Call |
Weekdays |
Saturday |
Sunday |
National public holidays |
|
Telemarketing calls |
9:00am – 8:00pm |
9:00am – 5:00pm |
No calls allowed |
No calls allowed |
Terminating a call
You must terminate a call immediately if:
- you are asked for the call to be terminated or the consumer otherwise indicates that they do not wish to continue the call
- you are made aware that the person you are calling is not at their usual residential address, the time at the person’s current location is outside of the permitted calling times, and the called person does not specifically state that they would like the call to be continued.