Sales agreements must be provided in writing after the phone call or immediately after being signed and must:
Explicit Informed Consent is the type of consent required from a customer when they enter into an energy contract.
Informed decision-making is a two way communication process between the customer and the business.
It reflects the principle that a customer has a right to accept or decline an offer, the right to change their mind, and to make their decision after considering all relevant information
EIC is important, as it means that the customer understands what they are doing.
EIC is made up of lots of different parts, and is based on the information they were provided, the way we answered their questions, and how well they understand what we’re telling them. It’s not just a script we read at the end of a call.
EIC can only be given when the customer has all the information they need to make a decision to agree to a contract.
Consent is explicitly provided, meaning:
Consent must be informed, meaning :
Consent must be voluntary, meaning:
The customer has the ability to provide consent. They must be able to understand and use the information to make a decision.